Policies / Care

Thank you for shopping with us! Please take a moment to read our shop policies to ensure the best shopping experience

 

PAYMENTS:

Payments are accepted through Apple Pay, After Pay, PayPal, Amex, Mastercard, Visa & Discover - all safe, secure and reliable ways to pay online.

If you prefer to use Pay Pal when purchasing items directly from Georgia Varidakis Jewelry, it is not necessary to set up a PayPal account.

You can use credit and debit cards, bank transfers or the balance from a PayPal account (if you have one). Depending on your Pay Pal settings, you may be set up to send e-checks.   All e-checks payments sent need to clear before shipping. Please be aware that it can sometimes take over 2 weeks for a PayPal e-check to clear.

Sorry, no personal checks are being accepted at the moment.

All prices shown are in US Dollars.

The customer is responsible for paying any applicable local taxes, customs and/or import duties.

SHIPPING:

Items in the 'READY TO SHIP" section ship within 48 hours Monday - Friday.  Ready to Ship items purchased on the weekend will be shipped within the next 48 business hours of Monday -Friday.   Items made to order generally ship within  10-21 business days.  Adding stone or gold plating options can add an additional 10-21 business days to production.  If you need something delivered by a specific date, please email us prior to ordering at Georgia@georgiavaridakis.com to see if it is possible.

Please note that if you choose Priority shipping or an expedited shipping method, that does not effect the speed of production.  Each item is handmade with care and can take time.   

We are not responsible for packages shipped to incorrect addresses entered by the customer.  Please double check your shipping address before ordering.

International Shipping: Beyond the above, please note that your items will be shipped showing the full retail values and item names on the customs forms.  We are not responsible for any customs taxes and duties that are charged after shipment.  We encourage you to select Priority Mail Express ,UPS or DHL because USPS priority mail is experiencing very long delays.

RETURNS:
We do not accept returns. 

REPAIRS:
We stand behind our work.  If for any reason your purchase should need repair within 1 year of purchase, please contact us for a specific Repairs Address. You must provide proof of purchase. 
Return Shipping costs for repairs are non-refundable. Repair work must be paid prior to return shipping.

We can not offer repairs for jewelry that was damaged out of our control.  Ex: stepping on a ring, hitting a hard object with a stone ring, if someone else has attempted to adjust or resize our work.

We do not offer repairs on our jewelry that has been altered, or resized by anyone else.

We do not offer repairs for jewelry that is not made by us.

GOLD PLATING:  Please contact us for a quote prior to purchasing.  Generally speaking, 14k gold plating  (2.5 microns) ranges between $40-$120 and can add up to 21 business days to production.  This is a thick layer of gold on top of another metal.  Gold plated jewelry can have long lasting color as long as you avoid getting the jewelry wet or exposed to chemicals and lotions.

NEW YORK RESIDENTS:
Shipments to addresses in New York State will be charged sales tax (up to 8.875%, depending on locale).

 DISCOUNT CODE AND SALE DISCLOSURES:

All discount codes and sales are non applicable on past and pending orders.  We do not offer retro pay or rain checks.  

CUSTOMS:

We accept customs on a case by case basis.  A 75% deposit is required to begin any custom work.  The balance is due before shipping.  All custom work is non refundable and exchangeable.  This includes the deposit if you should cancel the custom order after the deposit is paid but before final shipping.

Please do not request replications of someone else's designs as a custom order.  Those requests will not be honored.

GIFTS WITH PURCHASE/ MYSTERY PACKS:

Sales that offer a free gift or mystery pack- free items are selected by Georgia Varidakis and are not eligible or exchanges.  Please do not request specific items in your mystery pack or to be given as a free item.  We do not guarantee any specific items will be in a mystery pack (it's a surprise!) 

PRIVACY:

When you make a transaction in our store, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails or SMS messages about our store, new products and other updates when you sign up and consent for us to do so.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@georgiavaridakis.com

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.